1. What if I have a question about my order? If you have any questions or concerns about your order, please login to your account for details or contact our Customer Experience Team at 086-022-27466679 or via email at eastraise@hotmail.com with any questions.
2. Is my personal information secure? We are committed to protecting your privacy. Under no circumstances do we rent, trade or share your e-mail address with any other company for their marketing purposes without your consent. We use your personal information for internal purposes such as processing and keeping you informed of your order. You may, from time to time, receive information from us about new features, new services and special offers we think you'll find valuable. If you take advantage of special offers made by our marketing partners, we may transfer your personal information to them. Also, we make our customer's mailing addresses available to carefully screened companies whose products or services might interest you. For more information, please see our Privacy Policy
3. Do I have to sign in with my account name and password to browse the site? Chinacultureshop.com site visitors can freely browse the web site. Shoppers use their account name and password only to update account information on file or track an order they have placed. If you cannot remember your password, click the following link and your information will be emailed to you.You may also contact our Customer Experience Team at 086-022-27466679 or via email at eastraise@hotmail.com with any questions. We will be happy to assist you.
4. What if I forgot my account number and password? If you have forgotten your account number and password , please click the following link and your information will be emailed to you.You may also contact our Customer Experience Team at 086-022-27466679 or via email at eastraise@hotmail.com and we will be happy to assist you.
5. How can I check my order status? You can find your order status under the my account section of our site. When you placed your order with us, you should have received a confirmation email with your order number referenced in the subject line. This email included a login name and password to access your online account information. To log on, click the My Account icon at the top of this page and enter your login name and password without spaces. Once logged into the My Account section, you can click on my order to obtain detailed order information. Deleted the confirmation email or forgot your login/password? Click here and we'll send it again.
6.What payment options do you accept? We accept Paypall, Visa, MasterCard, Discover, or American Express. If you'd rather mail in a payment and are not located within the United States, we will accept an International money order drawn on US funds.

You Can Talk To Our Customer Experience Team
Contact our Customer Experience Team at 086-022-27466679 or via email at eastraise@hotmail.com and we will be happy to assist you. For your convenience our Customer Experience Team is available Monday thru Friday from 8:30am-17:30pm China standard time.
If you have your order number handy, that would be a big help!